KQS - specialized in mystery checks
Founded in 2004 up to date we conducted over 1000 mystery checks and constantly improved the methodology and data analysis to maximize the benefit for our customers.
Expert - know how on equal footing
KQS mystery checks are conducted by team members with a long standing expertise in the hotel industry. Every single employee disposes excutive experience and is able to provide feedback and in a way that will help to improve your quality performance instantly.
Fast results & benchmarking
Knapp Quality Solutions uses the unique KQS mystery check tool not only to provide instant feedback on results (usually the same day the check was finished) but offers interesting benchmarks by comparing the competitors in your city or region.
References
A great number of customers from privately owned hotels and chains were able to improve their quality performance using the KQS mystery check. Implementing it as a vital part of their quality management they ensure the highest level of customer satisfaction and quality performance on a permanent basis.
© Knapp Quality Solutions 2020